Which air-Q models are expandable and how many/which sensors have enough space here?
The models “basic”, “pro” and “science” are basically expandable with sensors (which are available for purchase in our store). The...
Hardware
Overview of all hardware questions
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How to mount the air-Q on a wall?
The air-Q can be attached to our specially adapted wall mount to save space and present it stylishly. This is... -
How to attach the table stand to the air‑Q?
The USB plug of the air-Q is angled and can only be plugged in in one direction so that the... -
Device setup via configuration router
The configuration of the air-Q is also possible via a so-called configuration router. Any router with Internet access can function... -
How do I remove dirt from the particulates sensor?
With longer operating time and/or transport of the air-Q, it can happen that dust or so-called dust grains are deposited... -
How do I remove the SD card from the air-Q?
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How do I add another sensor to the air-Q?
The following is required to install a new sensor: Video tutorial: Preparation: 4. Carefully open the device from below. 5.... -
Why does my air-Q reboot for no reason?
Restarts of the air-Q always occur when the sensors produce measured values that cannot (yet) be interpreted by the device. ... -
Does the air-Q have an alarm function?
The air-Q has a very shrill alarm tone, for example to warn of smoke or fire. In addition, the owner... -
The setup does not work / my air-Q does not dial into the WIFI.
Normally, the setup of the air-Q runs smoothly via the air-Q smartphone app for iOS or Android. With some older... -
What is the lifespan of the sensors in the air-Q or air-Q Pro?
The service life of individual sensors that are installed in the air-Q measuring device is – depending on the measuring... -
Will the data be saved in the device and if so, for how long?
The SD memory card is 16 GB. With a data volume of 1.5 MB per day, it is sufficient for... -
How is the air-Q supplied with electricity?
The air-Q is supplied with electrical energy via a USB-C plug-in power supply (5 V). In principle, any compliant power... -
Which measuring ranges do the respective sensors cover?
A detailed list of the exact ranges of all measured values can be found in our technical data sheet. This... -
Does the air-Q also measure radon?
The air-Q Radon is in the works at the moment. Due to the size of the Radon sensor in the... -
The battery of the device has fallen out or needs to be replaced – what can I do?
The air-Q is built so that you can easily open it yourself to reinsert the battery. -
What are the dimensions of the air-Q?
The air-Q has the following dimensions: 118 x 135 × 49 cm (height x width x depth). -
Can the air-Q be expanded?
Yes, the air-Q has – except for the air-Q Light – a free slot for an additional sensor. We have... -
How much power (power consumption) does the air-Q need in operation?
In continuous operation, the device requires approx. 1.3 watts (0.26 amps * 5 volts). -
What is the meaning of the LEDs on the air-Q?
The LEDs on the air-Q indicate the status of the device. A complete listing and associated meaning of all LED... -
Can the lights of the air-Q be turned off/dimmed at night?
Yes, the LED brightness can be adjusted continuously in the app in both day and night mode. See also:How can... -
A sensor has come loose or is loose. Can I reattach it?
We check all devices before shipping, unfortunately it can still happen that a sensor can loosen due to transport or... -
Which wireless standards and channel bandwidths does the air-Q use?
The air-Q and air-Q Pro use Wi-Fi at a frequency of 2.4 GHz. The device also has Bluetooth, although this... -
Are you planning a version with a battery?
No, no device with a battery is currently planned. Since the air-Q has a standard USB-C connection, it can easily... -
Can the air-Q be set up without a smartphone?
You can also commission the device via the web interface. WLAN SSID: air-Q Device ABCDE (ABCDE, stands for the first... -
The air-Q is not starting anymore / LEDs remain off. Is it broken?
When the air-Q is connected to the power, no more LEDs light up. The following causes are possible: Sollte das... -
How does a device reset work?
There are two types of reset. The settings reset is triggered by pressing the reset button for approx. 10 seconds...
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