How do I replace a sensor?
Many sensors in the air-Q can be replaced after their shelf life has expired or when they have been used...
Hardware Topics
Overview of all hardware questions
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How to mount the air-Q on a wall?
The air-Q can be attached to our specially adapted wall mount to save space and present it stylishly. This is... -
How to attach the table stand to the air‑Q?
The USB plug of the air-Q is angled and can only be plugged in in one direction so that the... -
Which air-Q models are expandable and how?
The models “basic,” “pro,” and “science” can be expanded with additional sensors (available to purchase here in the shop). The... -
How do I remove dirt from the particulates sensor?
With longer operating time and/or transport of the air-Q it can happen that dust or dust grains are deposited on... -
How do I remove the SD card from the air-Q?
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Connect/set up air-Q using a configuration router/configuration hotspot
The connection/configuration of the air-Q is possible via a so-called configuration hotspot. Every air-Q from firmware 1.87 can connect to... -
The setup does not work / my air-Q does not dial into the WIFI.
Normally, the setup of the air-Q runs smoothly via the air-Q smartphone app for iOS or Android. With some older... -
Does the air-Q have an alarm function?
The air-Q has a very shrill alarm tone, for example to warn of smoke or fire. In addition, the owner... -
Can the air-Q be expanded?
Yes, the air-Q has – except for the air-Q Light – a free slot for an additional sensor. We have... -
What are the dimensions of the air-Q?
The air-Q has the following dimensions: 118 x 135 × 49 cm (height x width x depth). -
Why does my air-Q reboot for no reason?
Restarts of the air-Q always occur when the sensors produce measured values that cannot (yet) be interpreted by the device. ... -
What is the lifespan of the sensors in the air-Q or air-Q Pro?
The service life of individual sensors that are installed in the air-Q measuring device is – depending on the measuring... -
Does the air-Q also measure radon?
The air-Q Radon is in the works at the moment. Due to the size of the Radon sensor in the... -
How is the air-Q supplied with electricity?
The air-Q is supplied with electrical energy via a USB-C plug-in power supply (5 V). In principle, any compliant power... -
How much power (power consumption) does the air-Q need in operation?
In continuous operation, the device requires approx. 1.3 watts (0.26 amps * 5 volts). -
Can the lights of the air-Q be turned off/dimmed at night?
Yes, the LED brightness can be adjusted continuously in the app in both day and night mode. See also:How can... -
Are you planning a version with a battery?
No, no device with a battery is currently planned. Since the air-Q has a standard USB-C connection, it can easily... -
Which measuring ranges do the respective sensors cover?
A detailed list of the exact ranges of all measured values can be found in our technical data sheet. This... -
How do I add another sensor to the air-Q?
The following is required to install a new sensor: Video tutorial: Durchführung: 1. Gerät vom Strom trennen 2. Vor dem... -
What is the meaning of the LEDs on the air-Q?
The LEDs on the air-Q indicate the status of the device. A complete listing and associated meaning of all LED... -
Which wireless standards and channel bandwidths does the air-Q use?
The air-Q and air-Q Pro use Wi-Fi at a frequency of 2.4 GHz. The device also has Bluetooth, although this... -
Is the data stored in the device? How long?
The SD memory card is 16 / 32 GB in size, depending on the device variant. Depending on the usage... -
Can the air-Q be set up without a smartphone?
You can also commission the device via the web interface. WLAN SSID: air-Q Device ABCDE (ABCDE, stands for the first... -
The battery of the device has fallen out or needs to be replaced – what can I do?
The air-Q is built so that you can easily open it yourself to reinsert the battery. -
A sensor has come loose or is loose. Can I reattach it?
We check all devices before shipping, unfortunately it can still happen that a sensor can loosen due to transport or... -
How does a device reset work?
There are two types of reset. -
The air-Q is not starting anymore / LEDs remain off. Is it broken?
If the air-Q is connected to the power and no LEDs light up, the following causes are possible: If the...
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