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My air-Q does not appear in the app on the dashboard

Please proceed as follows:

Please open the app so that you get an overview of your air-Q devices on your dashboard.

Please wait 1-2 minutes until the app automatically detects all devices or the devices appear under the point “Available air-Qs”.

If this does not work the first time, please close the app completely and try again. (Please do not reset the app)

Please note that the air-Q and the smartphone must be in the same WLAN network, i.e. in the identical IP range.
Problems can occur with repeaters or guest networks, these are often technically limited and can affect the air-Q in its functions. (Port restrictions, etc…)

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