Restarts may occasionally occur within the intended parameters; for more information, please click here.
In rare instances, your air-Q device may enter a continuous restart cycle due to incompatibilities with certain Wi-Fi settings. To resolve this issue, we recommend following these troubleshooting steps:
Step 1: Verify and update the firmware
Ensure that your air-Q is utilizing the latest firmware version. Outdated firmware can lead to connectivity issues. Please visit this page for instructions on how to update your firmware.
Step 2: Test Hotspot Mode
Operate your air-Q device in Hotspot Mode to rule out any interference from your Wi-Fi network:
- If the device continues to restart even in Hotspot Mode, please follow the additional steps outlined on air-Q Restart Issues.
Step 3: Adjust Wi-Fi Settings
Should the device operate stably in Hotspot Mode, please review the following settings on your router:
- Band Switching (2.4 GHz and 5 GHz): Ensure that your router uses separate SSIDs for 2.4 GHz and 5 GHz, as the air-Q only supports 2.4 GHz.
- Network Congestion: Reduce the number of devices on your network or create a separate guest network specifically for your air-Q.
- Restart the Router: Rebooting the router can help resolve issues related to IP address allocation.
- WPA2 Personal: The air-Q supports WPA2 Personal (PSK). Ensure that your router is set to this encryption method and, if necessary, optimize the security settings for better compatibility with older Wi-Fi devices.
- Assign a Static IP Address: Assigning a static IP can be beneficial if your device frequently switches between multiple access points, thereby causing congestion.
Final Tips:
- Access Points: Temporarily disable other access points to determine if this resolves the issue.
- Firmware Updates: Stay attentive to future firmware updates that may address many of these issues.
We hope these steps assist you in successfully resolving the issue. For further support, please visit our [Device Diagnosis](https://support.air-q.com/online-geratediagnose/) page, where you can also contact us at the conclusion.
