Decisive for a diagnosis are the LED color codes, which you can read on the device. Please use this document. You can tell if the air-Q is already on a WLAN network by the LEDs at the bottom.
A: If the air-Q is not in the WLAN, please try the following:
- As a test, place the device near the router to rule out reception problems.
- Have you possibly mistyped the password for your WLAN? Please try resetting the air-Q again.
- Is the WLAN possibly limited and only allows certain MAC addresses?
Alternatively, you can also use the setup via the device website. This bypasses problems with older smartphones. The procedure is described in the instructions on page 8 or here.
B: If the air-Q is on WLAN (i.e. the LEDs at the bottom are not orange or yellow), please try the following:
- Please make sure that the air-Q and the smartphone are on the same Wi-Fi network as the air-Q (repeaters can be a problem here).
- Is your WLAN possibly restricted? Often there are problems in guest networks and when using repeaters. The air-Q needs full rights for the network so that the app and the air-Q can connect to each other via the IP address.
- Another cause can be firewalls or other network restrictions that prevent direct communication with the air-Q.
- Is VPN software active in the router or smartphone that prevents the devices from communicating on the WLAN network?
- In rare cases with exotic routers, the mDNS service does not work correctly. In this case, the IP address of the air-Q in the WLAN must be entered manually in the app (can be found under Add device – via IP).
Please also note the following article:
* Which ports do I have to open in my firewall?
If the device is then on the WLAN, it will automatically appear in the dashboard of the smartphone app.
