Where can I find the device settings of the air-Q?
The unit settings can be found either directly from the dashboard via the gear wheel or via the corresponding button...
General
Overview of all questions about the measured values
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How does the air-Q convert measured values?
The sensors of the air-Q usually measure the respective concentration of the substance to be detected in the unit ppm... -
Why do air-Qs display different readings even though they are in the same room?
It may happen that two air-Qs located in the same room show different readings for some sensors. This indicates that... -
How can i delete my account?
We handle your data with care. They will not be shared at any time. If you want to delete your... -
What does the fire alarm do?
The air-Q has an integrated fire alarm that triggers an acoustic and visual alarm on the device. Optionally, the alarm... -
How do I set the configuration router?
The configuration of the air-Q is also possible via a so-called configuration router. Any router with Internet access can function... -
What does the gas alarm do?
If the gas alarm function in the air-Q is activated via the app, the air-Q automatically sounds the alarm when... -
Why is the carbon dioxide (CO₂) level so high?
If the carbon dioxide (CO₂) reading is clearly above 430 ppm even immediately after intensive ventilation, it is possible that... -
Why is the hydrogen sulfide (H₂S) value so high?
The most likely cause of a high reading, is the presence of hydrogen sulfide (H₂S). The hydrogen sulphide (H₂S) sensor... -
How to enable the push notifications?
The following requirements are necessary: As soon as all requirements are met, it is possible to individually set the desired... -
Does the air-Q measure pollen?
Pollen is partially detected by the fine dust sensor of the air-Q. Pollen have a size of approximately between 10... -
Will the air-Q restart if I unplug it?
The air analyser requires electricity to record measurement data. If the power supply is interrupted, it will be restarted as... -
Why does my air-Q show high particulate matter values?
The fine dust sensors are very sensitive to even the smallest changes in particles and fine dust changes. The causes... -
Can the air-Q also be used as an air / gas measuring device in an industrial environment?
We are working on a air-Q Industry optimized specifically for industry. In principle, however, the air-Q Pro can also be... -
Do I need a smartphone or computer display or does the air-Q have its own screen?
A display on the device itself is not planned. The air-Q has coloured LEDs on the housing, which visualise the... -
Why is the carbon monoxide (CO) level so high?
The most likely cause of a high reading is the presence of carbon monoxide (CO) in the air. Carbon monoxide... -
Are the calibration certificates for the sensors included in the delivery?
We are responsible for the calibration of the air-Qs ourselves. For this, we use in parts individual calibration data from... -
In what rhythm does the air-Q measure the data?
The measuring interval of the air analyzer air-Q in continuous operation is less than two seconds. This means that the... -
Is the air-Q suitable as a fire alarm / smoke detector?
Yes, in principle, the air-Q is suitable as a fire detector, as it can detect the substances produced by a... -
How does the sulfur dioxide (SO₂) sensor work?
The sulfur dioxide sensor (SO₂) is an electrochemical sensor which, like any electrochemical sensor, has cross-sensitivities. In the case of... -
Why are the air quality indices (health index and performance index) and the LEDs on the air-Q red?
This can have different causes. Many different sensors for air quality are incorporated into the air-Q indices for health and... -
How much power does the air-Q require?
The air-Q requires approx. 1.5 watts (5 V x 300 mA). A power bank with 10,000 mAh is sufficient for... -
Will the air-Q be delivered with a power bank?
No, a battery or powerbank is currently not included (except for the small battery for the internal clock). -
How are the sensors calibrated by the manufacturer?
The production of all sensors is subject to manufacturing-related fluctuations – for example, the installed electrochemical sensors such as nitrogen... -
How loud is the air-Q during operation?
The air-Q is whisper-quiet. A very small fan in the particulate matter sensor can only be perceived if you listen... -
How fast does the air-Q measure the data?
The first values regarding the air quality that are measured are displayed immediately after switching on the device via the... -
Can the air-Q also be used on the move?
The air-Q is not intended for mobile use. The sensors built into the device “calibrate” themselves room-specific – a perfect... -
Can the air-Q also measure the air quality outdoors?
The air-Q was specially designed for indoor use. In principle, it can also be used to measure the outdoor air.... -
Why is the sulfur dioxide (SO₂) value so high?
The most likely cause of a high reading, is the presence of sulfur dioxide(SO₂). The sulphur dioxide (SO2) sensor installed... -
How safe is my air quality data collected by air-Q?
All data is stored on an SD memory card and in the app as soon as it connects to the... -
What room size is the air-Q suitable for?
Essentially the air-Q also corresponds to the regulations for smoke detectors. In order to ensure a sufficiently high reaction speed... -
Is the air-Q compatible with voice assistants?
Compatibility with Google Assistant is planned, as is the integration of relevant smart home standards, and some of these have... -
How do I activate the cloud function of the air-Q / use the web app?
This article describes how to upload your measurement data to my-air-q.com so that you can retrieve it from anywhere on... -
Is there a holder for the air-Q so that it can be used on the move?
Since the air-Q is not intended for mobile use, it does not have a holder for a tripod or the... -
What must be considered when maintaining / cleaning the air-Q?
The air-Q does not need to be cleaned. The included sensors are adequately protected from dust. On the outside, dusting... -
Does the air-Q detect cigarette smoke?
Yes, the air-Q detects smoke of any type very quickly and well. Smoke is, chemically speaking, fine dust. The fine... -
Does the air-Q measure mold?
Mold or mold spores are partially detected by the fine dust sensor of the air-Q. Mold spores have a size... -
Is the air-Q safe to use around children?
Yes, due to the very low voltage of 5 volts, the air-Q poses no danger. As a high-precision measuring device,... -
Why is the nitrogen dioxide (NO₂) level so high?
The most probable cause for a high reading is the presence of Nitrogen dioxide (NO₂) in the air. The nitrogen... -
Forum
Please also have a look at our forum: https://forum.air-q.com We hope to be able to give better support. There can... -
How are the health, performance and virus indices calculated?
Health Index The Health Index is based on the limit values of the Federal Environment Agency, the WHO and the... -
Why do some sensors show “0” / a negative value?
The electrochemical sensors for nitrogen dioxide (NO2), sulfur dioxide (SO2), carbon monoxide (CO) and ozone (O3) have been calibrated before... -
How do I activate the cloud function of the air-Q?
1. Please create an account in the air-Q smartphone app 2. Confirm the account via the received e-mail 3. Log... -
Download the measurement data to the air quality sensors from the air-Q
The air-Q allows to download the acquired air measurement data from the device as raw data (CSV – format). There... -
Why does the VOC value in the air-Q give such a high value?
The VOC sensor is extremely sensitive and reacts to substances such as ethanol (the air-Q is calibrated for this), alcohol,... -
Which values does the VOC sensor record?
The VOC sensor in the air-Q is one of the highest quality on the market. The VOC built into the... -
Does the air-Q measure formaldehyde?
Formaldehyde belongs to the group of volatile organic substances. Volatile Organic Substances (VOC) are measured by means of a resistive... -
What is the operational life span of the air-Q?
The service life of the air-Q analyser depends on the service life of the individual sensors (see hardware) and is... -
Where can I find the API documentation for air-Q Science?
The documentation of the API of the air-Q Science can be found here: https://docs.air-q.com You can log in there with... -
Why is the Ozone (O₃) value so high?
The most likely cause of a high reading, is the presence of Ozone (O₃) in the air. The ozone (O₃)... -
What do the three particulate matter values PM₁, PM₂‚₅ and PM₁₀ mean?
The PM₁₀ particulate matter measurement value detects particles with a size of up to 10 µm PM₂’₅ detects particles with... -
Feedback
Is there a suggestion for improvement or even a bug you have discovered? We are constantly working to improve our...
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